Airfare FAQs

I cannot find a flight to my desired destination in Spain

From many international airports direct flights may not be available to several destinations in Spain. If our system is not able to combine flights for you, you could first look for a flight from your airport to Madrid, then for a flight from Madrid to your desired destination

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Can I reserve a seat assignment?

Airlines offer reserved seat selection on most flights prior to departure. Boarding pass issuance is restricted to the day of the flight. You may request window or aisle seating on the search form, or special seating arrangements can be entered in the comments field on the reservation form.

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How do I request special meals or other accommodations?

Please enter special requests in the comments field on the reservation form and select the option to have a live agent complete your request.

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Can seniors receive a discount?

Many airlines allow senior discounts for each senior and one traveling companion. The traveling companion must travel on the exact same itinerary as the senior passenger. Please note this in the comments field and select the option to have a live agent complete your request.

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What are the restrictions on last-minute bookings?

To help protect your credit card from fraudulent activity, we take extra time to verify passenger information. Therefore, reservations must be made at least 48 hours prior to departure (Central Daylight Time). If the airline you have selected requires paper tickets you will be notified of delivery options. Naturally if you require paper tickets, time must be allowed for delivery of the tickets.

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What is an eticket?

An eticket, or electronic ticket, represents your reservation for a flight, but is not in a paper format. You will be supplied a confirmation number as your proof of purchase. You will not receive a paper ticket. With an eticket, your name and flight details will be in the airline's computer. An eticket is NOT a boarding pass. You will still have to check-in to receive your boarding pass.

PLEASE NOTE: New regulations require you to present a printed receipt of your e-ticket purchase in order to receive a boarding pass. Please be certain to print your confirmation details page or your confirmation email and bring it with you to the airport. Failure to do so will result in your inability to board your flight.

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Can I receive a paper ticket?

Airlines charge fees for paper tickets issued when electronic ticketing is available. Therefore, we issue all tickets electronically unless a paper ticket is required by the airline. When required, paper tickets do not have additional fees other than shipping charges.

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Are taxes included in the price of my fare?

The price of the tickets includes taxes and fees which are imposed on air transportation by government authorities. Taxes and fees, which may represent a significant portion of the cost of air travel are either included in the fare or shown separately in the "TAX" box(es) of the ticket(s).

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Is my ticket refundable or transferable?

Unfortunately tickets are NOT refundable or transferable.

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What are the fees for changing my ticket?

Some major airline carriers have changed their exchange policies for non-refundable tickets. Changes to tickets prior to departure date may result in large change fees plus additional applicable charges.

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What is required when I check-in?

ALL ticketed passengers must show a government issued photo identification at check-in. Children must have a parent present at check-in. Tickets, or eticket reservations must be in each passenger's name as it appears on the photo identification.

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What is a schedule change?

Schedule changes are made by the airline when it changes flight times or numbers at its discretion. If known about in advance, we will send changes to you prior to your flight. Often schedule changes are unexpected and at the last minute. You may want to call the airline 24 hours prior to your departure time to check your flight schedule.

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What are the luggage limitations?

In general, you are allowed two items of checked baggage per person and one personal and one carry-on item. Luggage requirements can vary by airline and may change due to security or other regulations. Airlines reserve the right to assess an additional charge at the time of check in for three or more pieces of luggage and/or for non-standard luggage.

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What services are offered for children traveling alone?

Tickets for children under the age of 15 who are traveling alone are not bookable on this site. In general, minors under the age of 18, traveling alone, may be subject to unaccompanied minor fees as determined by the selected airline. Many airlines provide or require all unaccompanied children to be escorted from point of check-in to the airplane where the child is placed in the care of a flight attendant. This service, called unaccompanied minor service, may result in a fee. A parent MUST be present at check-in when a child is traveling alone. Some airlines prohibit children traveling alone from flying on the last connecting flight of the day. Please contact the airline directly to determine what requirements and fees are involved.

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